Last updated on: March 7th, 2018
What type of information do we collect?
What is Personally Identifiable Information?
Personally Identifiable Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. This includes information like your real name, e-mail address, mailing address, phone number, credit card number, or other information that you submit to Compass Flights voluntarily. It also includes Personally Identifiable Information of all travellers on your booking which you voluntarily submit to us during your bookings, inquiries, reservations, purchases and communications with us (collectively referred to as Personally Identifiable Information). We do not collect any Personally Identifiable Information from you unless you voluntarily submit such information to us. Therefore, if you do not want us to obtain any Personally Identifiable Information about you, please do not voluntarily submit such information to us.
Using your Personally Identifiable Information
Compass Flights takes your privacy very seriously and maintains the highest industry standards for Online Privacy & Security. To ensure that every transaction is safe, we offer online purchasing options only on servers that have been verified as secure and that use advanced encryption technology, making it virtually impossible for your credit-card information to be used fraudulently online.
How we use the information
Compass Flights.com may use the Personally Identifiable Information collected voluntarily through our communication with you primarily for purposes such as: providing services and support to users; improving our website, including tailoring it to users' preferences; responding to users' questions, inquiries, comments and instructions; maintaining the security and integrity of our systems. In general, we use the Personally Identifiable Information collected voluntarily from you to enable you to make travel reservations and other travel related online purchases. When you make a reservation or purchase online with Compass Flights, we will share information about you, travellers on your trip, and your purchase with the applicable airline and travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers may use your credit-card information to process your ticket or reservation. The travel suppliers may also need to get in touch with you regarding your reservation as described in our
Terms & Conditions. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website.
How do we disclose the information we collect?
Disclosure of Information
To Our Affiliates
Towards Laws and Legal Rights
We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions, or to protect the safety and/or security of our users, our website and/or the general public.
Towards Third Parties Generally
To Third-Party Sites
Please remember, Compass Flights will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.
To Outside Contractors
Privacy Policies related to communication and technology
We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special deals available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link at the bottom of the email with exceptions. This way you control the emails that you do and do not wish to receive from us. Compass Flights will only email to those who have opted-in to be mailed to or those that have transacted with us using our website as a user or a traveller. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 business days of your original request. Please note that during this 10 business days period you may or may not receive another email send from us. Once you have unsubscribed from any email send, we must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of Compass Flights's email communications includes a relevant subject line and the email contains our full company name, our postal address, IATA number and an easy method for contacting us at any time.
What kind of emails do we send?
We send a variety of email communications to our customers. If you have recently searched for a flight to Paris, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you. If you complete a purchase with us, we will send you an email confirming that purchase and few days prior to your departure date we may send a re-confirmation email to recap your purchase details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest. After you have returned from your trip we may send you a follow-up email asking you to complete a non-mandatory survey or provide feedback regarding your website or booking experience, which will help assist the company in making important website, call centre and customer service oriented decisions. This email may include travel products or services that we feel may be of interest to you. When subscribing to any of our mailing lists you will receive our email Newsletters as well as updates on new deals and offers, website specials, sales, contests and new products and services. You may receive email communications 2-4 times weekly. When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our Newsletters. We may send you an email regarding any Compass Flights communications which may or may not include periodic updates on travel reward balances, credits earned, spent, expiration notices or travel products or services that we feel may be of interest to you. We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For instance if you search for a flight to London, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we could continue to help you complete it. We may also send an email offering a nearby Hotel or Car Rental or Activities to package with a flight you may have already purchased. You may receive these types of email communications if (a) you are a My Compass Account holder and abandon a search from our website (b) you click from any one of our emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon the booking process. All customers that complete a booking on the Compass Flights website will automatically have a My Compass Account created for them. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, you become a Compass Flights Member. If you choose to opt-in to our publications you will also receive a welcome email indicating your subscription confirmation. If you are the Primary Account holder of a My Compass account you may receive an email on your birthday if the information is provided to Compass Flights at the time of registration or any time thereafter. If you have asked Compass Flights to track a specific travel product via the ‘track this price' link on the website, you will receive an email notification when your initial request is made. Every time a tracking is requested, we will automatically create a My Compass Account for you if you do not have one using your email id. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, you become a Compass Flights Member. If you choose to opt-in to our publications you will also receive a welcome email indicating your subscription confirmation. If you are an existing account holder requesting the track this price information, the information will be sent to your registered account and email. You also may receive an email notification if the price and availability increases or decreases thereafter.
Advertising within our email communications
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please see this link or email us at email@example.com. Additionally, emails we send may contain a bit of code known as a "web beacon." This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images "off" in their email client (e.g., Outlook, Outlook Express). Please see your email client for more information.
My Compass Accounts
When registered for a My Compass Account you can: choose not to provide us with any or all of your personal travel information or preferences such as frequent traveller information, birthday etc. However, providing this information will assist in faster checkouts, service from our end and may be required to take advantage of certain features and deals offered through our members program. You may add personal travel information or preferences for friends of family and delete these travelers at any time. You may personally close your account online at any time. Choose the email subscriptions that you want to receive from us. The option to unsubscribe to our commercial messages is available at any time. To do so, please Contact Us via an Account Help link at any time with questions on your My Compass Account. View upcoming, abandoned and past flight bookings made with us, view your past search history made on our website, update your email address, name and password at any time. Take advantage of Member Only Pricing on products where it is offered. We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My Compass Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.
Phone, In Person & Chat Communications
Sale of Business & Successors
Please remember, Compass Flights will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of Compass Flights. In certain situations, you may link to another site within a Compass Flights frame that shows a Compass Flights URL. In these cases Compass Flights makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the CompassFlights.com frame and URL, each site is responsible for its own privacy practices.
Accessible Service Policy
CompassFlights.com strives at all times to provide goods and/or services in a way that respects the dignity and independence of persons with disabilities.
This policy is available in alternate formats upon request.
CompassFlights.com employees will communicate to persons with disabilities in ways that respect and take into account their disability.
CompassFlights.com will ensure that all employees who interact with our customers and other third parties receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to our employees as part of orientation training for new employees and on a continuing basis as required, such as when changes are made to our Accessible Customer Service Policy. Training will include:
- A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service;
- Information about CompassFlights.com's policies, procedures and guidelines pertaining to the provision of CompassFlights.com's goods and/or services to customers with disabilities;
- How to interact and communicate with persons with various types of disabilities;
- What to do if a person with a disability is having difficulty in accessing goods, services or resources;
- How to interact with persons with disabilities who use assistive devices or require the assistance of a service animal or a support person etc.
CompassFlights.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services. While CompassFlights.com and its employees are committed to familiarizing themselves with the various assistive devices that may be used by customers, where an employee is not immediately able to service the user via the assistive device he/she uses, that employee will immediately refer the matter to Geoff Chin (geoff@CompassFlights.com), who will be vested with the responsibility to achieve the necessary customer service to that customer via that assistive device as quickly as reasonably possible.
Use of Service Animals and Support Persons
CompassFlights.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services. Persons with disabilities may bring their service animal on the parts of our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. CompassFlights.com will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal. It is the responsibility of the person with a service animal to control the animal at all times. In the event an employee is allergic to animals, alternative arrangements will be negotiated. Any person with a disability who is accompanied by a support person will be allowed to enter CompassFilghts.com's premises open to customers or other third parties with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Company's premises. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.
Notice of Temporary Disruptions
CompassFlights.com will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available. This notice will be provided in accessible formats and will be displayed prominently on the company's website.
Feedback Process for Accessibility related matters
CompassFlights.com welcomes feedback, including feedback in the delivery of goods and/or services to persons with disabilities. Customers can submit feedback to Geoff Chin (geoff@CompassFlights.com). Customers can expect to hear back in 72 hours. Complaints will be addressed according to the Company's regular complaint management procedures.
Modifications to this or Other Policies & Questions
CompassFlights.com is committed to developing best in class customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no change will be made to this policy before considering the impact on persons with disabilities.
For questions about this Policy, please contact: Geoff Chin (geoff@CompassFlights.com)
Requesting your PII
Further, Compass Flights will attempt to provide you access to your PII within a reasonable time-frame, upon written request, in order that you may review your PII for accuracy and completeness. Compass Flights will amend any PII found to be incorrect or deficient. Such information may be requested by contacting Compass Flights 24/7 Customer Support on firstname.lastname@example.org or by mailing us at Compass Flights (c/o Tian Bao Travel Group Ltd.) 60, West Wilmont St. Unit 1, Richmond Hill, Ontario, Canada - L4B 1M6. With attn to: Geoff Chin. (email or mail inquiries only, additional checks may/will be necessary in order to verify the requesting parties identity in order for Compass Flights to comply and provide access to such requested information).
(*Please note this email id will not respond to booking or travel related inquiries. Any such travel related requests need to be directed to Compass Flights 24/7 Customer Support for assistance.)
We read every customer e-mail and mail and will respond as soon as possible.
We are required and would be pleased to answer any questions that you may have concerning the above. Compass Flights records all calls for quality assurance and training purposes.
If you wish to learn more about Compass Flights, please see our Corporate and Brand information on this page: About Compass Flights